Retail
WhatsApp Order Automation
Automated order intake and status updates over WhatsApp for a small business.
This case study uses placeholder/demo content to illustrate our approach and will be replaced with real project details.
The Problem
A small business took orders manually through WhatsApp chats, leading to missed messages and inconsistent order tracking.
The Solution
We integrated the WhatsApp Business API with a lightweight order management backend, automating order confirmations, status updates, and basic customer queries.
Key Features
- Automated order confirmations
- Order status notifications
- Chatbot for common queries
- Order history dashboard
Results
Illustrative outcome: fewer missed orders and reduced manual follow-up.